LEGAL STUFF

When mailing or personally bringing in an item and authorising us; (BILL & SONS LTD) to proceed with a repair, it will be presumed you will have read and agreed to “Legal Stuff” below:

1. Please note any costs or prices mentioned in communications are “estimates” and are subject to change. They are not “quotes” and we reserve the right to provide a “re-estimate” when in receipt of the dial or watch.

2. When sending us an order for dial restoration, unless given clear instruction on design/ colours and preferred styles, BILL & SONS LTD will adhere to restore your dial/s as we see fit. After the restoration has been completed, any altercations required by the customer will be at an extra cost. 

3. Any estimates given for restoration, servicing a watch and supplying and or fitting any parts, are valid for one calendar month from the date of communication.

4. “Part Jobs” i.e. fitting a part to a watch without servicing, carries no warranty on the mechanics /movement of the watch. This includes replacing batteries, testing for water resistance, replacing or repairing a broken winding/setting stem, crown/winder, chronograph pusher, glass, dial restoration, case repairs, and any other repair that we, BILL & SONS LTD, deem as a “Part Job”. Unless this is fully understood and agreed to with no exceptions, we will decline to undertake such a repair. Such repairs are also non-refundable. No negotiations will be entered into with regards to this.

5. If you send an item to us for an estimate or repair, you are under no obligation to proceed unless you have instructed BILL & SONS to do so. A return shipping fee will however be applied, even if the repair was not carried out. 

6. Any times of completion mentioned are approximate and are not definite or guaranteed. For restorations or repairs. This is especially relevant if obsolete parts are required for vintage watches. If obsolete parts are required (Especially for vintage, discontinued, and obsolete watches) this can add considerable time, to the completion of a watch repair. If a client cancels a repair previously proceeded with, the client is liable for a £25.00 cancellation charge, and all labour costs relevant at time of cancellation, Plus, if the watch has been mailed into us, return insured/traceable mail at a cost, dependant on destination.

7. When sending an item to Bill & Sons please do so in disposable packaging. You would be sending your watch to us of your own free will and volition, we cannot be held responsible should anything happen to it, such as going missing or being damaged in transit whilst mailing your watch to BILL & SONS LTD.

8. When ordering a custom dial, any artworks or materials used to create the dial remain the entire property of BILL & SONS LTD only. Even if made billable to the client. Should you wish to make the custom designs exclusive this will be at BILL & SONS LTD discretion and at a possible further cost. 

9.   TRADE repairs, unless as estimate is requested in writing in with your order it will be automatically accepted and placed into the que for repair.

10.   Please note that for all TRADE repairs, when sending an order, all parts included will be restored/ repaired and charged accordingly unless specifically stated otherwise on your order note. This is especially relevant when hands are sent with a dial.

11.   BILL & SONS LTD work on a strict proforma basis. Therefore, full payment of your invoice is required before any completed works leave our premises.

12.   Some restorations can only be repaired as best possible. Certain extreme levels of damage are irreversible and only discovered when the dial has been cleaned down to the base metal. All jobs are as a best possible basis and restoration only. We do not replace any parts or the dial, we work with the existing only. 

13.   Whilst we adhere to restore all dials as close as possible to the original, please note that Bill & Sons are a restoration specialist. We do not manufacture new dials, we restore the current only. Our custom service guarantees that the printing aspects of the dial are as original and you the client, will have the final approval of this, via digital mock up. Our custom service price point starts at £375 per project, any jobs quoted at a lower price point will be our “best match” service and may have varying designs to the original. We do our best to notify you of these variations at the time of quotation however in rare instances there may be a microscopic variations at the time of restoration. When sending your dial to Bill & Sons it is understood that these terms are met. 

THANK YOU FOR READING.